Being consumer complaints, you have produced a tally of good old fraud, from fishing credit card numbers out of the garbage to phishing scams, yet ended up spinning the numbers into a measure of the safety of the institution.

If John Doe gets a phishing scam e-mail appearing to be from Bank of America and falls for it, is it NOT the bank’s fault.

If phishers send out millions of e-mails to Bank of America customers and one hundred to Macy’s, it’s not Bank of America’s fault.

If Macy’s customers happen to be more web savvy than Bank of America’s customers, it is not Bank of America’s fault.

If Bank of America has orders of magnitude more customers than another institution, and they have a correspondingly higher fraud count, it’s not their fault. All things even, it’s to be expected.

Finally, regarding “If data were available on this crime, consumers could choose safer institutions….” I saw no evidence whatsoever that Bank of America is any less safe than any other institution.