Your organization has invested thousands, maybe millions, of dollars trying to install a vendor’s product to give your Web site more capacity or optimize your supply chain, and it just doesn’t work as expected. Now what?

Senior management wants to know where the money went. End users want to string you up. You’d like to sneak out of Dodge, but you can’t.



Here are the tales of six IT leaders who had to deal with underperforming projects and took decisive actions to clean up the mess.



Four years ago, the U.S. Air Force tried to replace a 25-year-old aircraft maintenance tracking system with one that had mobile terminals and Unix-based off-the-shelf software that it expected to begin piloting within 12 months.



But after two years and heavy customization of the commercial package, “we realized it just wasn’t going to happen,” says Air Force CIO John Gilligan.



More here.