Many organizations are wasting a fortune on unnecessary telephony costs, simply because they do not understand the behaviour of their mobile users.

In a recent Quocirca study, commissioned by Ericsson and the EVUA (European VPN Users Association), over 80 per cent of the 150 organisations interviewed said there was an element of mobile working amongst their employees, with over half indicating the level of mobility was increasing.

These figures will probably not come as a surprise; neither will finding that the vast majority of mobile workers are issued a company mobile phone. Something we don’t often think too much about, though, is the fact that over 95 per cent of corporate mobile phone users also have a fixed-line phone sitting on their desk.

At first sight, this seems like a reasonable state of affairs. Whilst we might class many employees as mobile workers because, say, they travel on business for a couple of days a week, they might also spend a significant amount of time at their desk. When working in this fixed environment, it makes sense for them to use their desk phone in preference to their mobile phone as the cost of making calls is clearly going to be cheaper on the fixed line. Furthermore, the fixed line allows them and the company to benefit from all that great functionality embedded in the corporate telephone system – switchboard monitoring and routing, consistent direct dialling from the outside world, short codes for internal calls to other extensions, hunt groups, conferencing, voice mail and all kinds of other goodies.

More here.