Will Amazon’s push for same-day delivery destroy local retail?

amazon

Amazon logistics center.

Amazon has had an unbeatable price advantage over its physical rivals.  When you buy anything from your local retailer the company is required to collect local sales tax at the checkout. In most states, Amazon is exempt from that rule. According to a 1992 Supreme Court ruling, only firms with a physical presence in a state are required to collect taxes from residents. For example, if you live in California and buy a product on Amazon you are supposed to  pay a $100 “use tax” when you file your annual return in that state. But nobody does that. For most people, then, most items at Amazon are significantly cheaper than the same, identically priced items at other stores.

Apple’s retail employees are long on loyalty but short on pay

apple

Apple employees

During Jordan Golson’s best three-month stretch last year, he sold bout $750,000 worth of computers and gadgets at the Apple Store in Salem, N.H. It was a performance that might have called for a bottle of Champagne — if that were a luxury Mr. Golson could have afforded.

Continue reading… “Apple’s retail employees are long on loyalty but short on pay”

The future of digital display

Tensator

Tensator Virtual Assistant at Dulles Airport

What comes to mind when you thing of the “display of the future”?  Is it the hyper-neon displays of Blade Runner or the holograms from Star Wars? The world of digital display always seems to wiggle its way into the bleeding-edge technology of science fiction, but it’s not unwarranted.(Videos)

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Flooring the customer: Retail 2.0, the rebirth is coming

Future-Retail-070

“High expectations are the key to everything” – – Sam Walton

Futurist Thomas Frey: On a recent shopping trip, I went to three separate stores and had difficulty finding what I was looking for. On each of these occasions I talked with a staff person and they told me about an option that either wasn’t apparent to most customers, or that I hadn’t considered.

Continue reading… “Flooring the customer: Retail 2.0, the rebirth is coming”

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