Workers can now be analyzed like any other data.
As it turns out, bosses really do matter and they may matter more than we even realize. For example, in telephone call centers where hourly workers handle a steady stream of calls under demanding conditions, the communication skills and personal warmth of an employee’s supervisor are often crucial in determining the employee’s tenure and performance. Recent research shows that the quality of the supervisor may be more important than the experience and individual attributes of the workers themselves.
Continue reading… “Trying to build better workers with big data”
