Tech executives and investors predict that artificial intelligence will dramatically reshape the retail shopping landscape by 2025, with AI assistants offering highly personalized experiences and handling up to 20% of eCommerce tasks, ranging from product recommendations to customer service. Industry leaders from Citi, Google Cloud, and global tech investment firms envision a future where shopping becomes more intuitive, efficient, and tailored to individual preferences. However, they stress the importance of careful AI implementation to ensure security and accessibility.
AI is expected to make shopping feel almost “Black Mirror”-like, with virtual assistants predicting consumer needs with startling accuracy. Lars Nyman, Chief Marketing Officer at CUDO Compute, suggests that AI-driven personalization could lead to eerily prescient interactions, such as a virtual assistant reminding a shopper about hiking boots before a trip. While AI’s ability to forecast demand may help retailers reduce inventory costs by up to 10%, it also raises concerns about data privacy as consumers will expect greater transparency regarding how their data is being used.
Continue reading… “AI Set to Transform Retail Shopping by 2025, With Personalized Experiences and New Challenges”
