Convict Pradeep Deburma (left) and a fellow inmate of Cherlapalli jail operate computers as part of their training.
The next time you get an Indian talking from a call center on your customer service call, don’t get too upset. Instead, have pity as your counterpart may soon be talking from jail!
For a man serving a life sentence for murder, Pradeep Deburma has a slightly unlikely dream: to work in a call centre like hundreds of thousands of other young ambitious Indians. Even more improbably, he has every chance of realising it while still behind bars…