Jail: India’s Next Call Center?

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Convict Pradeep Deburma (left) and a fellow inmate of Cherlapalli jail operate computers as part of their training.

The next time you get an Indian talking from a call center on your customer service call, don’t get too upset. Instead, have pity as your counterpart may soon be talking from jail!

For a man serving a life sentence for murder, Pradeep Deburma has a slightly unlikely dream: to work in a call centre like hundreds of thousands of other young ambitious Indians. Even more improbably, he has every chance of realising it while still behind bars…

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