2020 predictions about automation and the future of work from Forrester


Over 1 million knowledge-work jobs will be replaced in 2020 by software robotics, RPA, virtual agents and chatbots, and machine-learning-based decision management. So predicts research firm Forrester in a new report published today, “Predictions 2020: Automation.” It also estimates that 331,500 net jobs will be added to the US workforce next year, human-touch jobs that require intuition, empathy, and physical and mental agility.

Forrester highlights what it calls “the automation paradox,” predicting that after years of falling, MTTR or Mean-Time-To-Resolution (the time it takes to resolve an IT failure, for example) will increase. This is the result of automating the “low-hanging fruit,” the repetitive tasks and incidents, leaving the more complex and time-consuming problems for humans to fix.

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Top 15 emerging technology trends: Forrester

“We went a level deeper in our research by examining how today’s hot technology create platforms for future disruption,” analyst Bryan Hopkins writes.

Forrester, a research firm, understands that everyone who’s been listening  knows that mobile, social, cloud, and data are big freight trains of change that are blowing up old business models and old business practices.



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