Organizations that offer a better customer experience have more customers who say they are willing to buy from them again, according to Forrester. However, if that experience is poor, 89% of consumers are likely to buy from the competition.
Continue reading… “Top 10 customer experience trends”
Chegg
Healthcare and public education are the least functional parts of our economy for one reason. In neither is the person receiving the treatment the one actually paying the bill.
Continue reading… “Chegg represents a bold new philosophy that’s changing commerce”
Perhaps a little tart in the bathroom?
The Liberty Village restaurant proposes its modern bathrooms become one of the “101 places to have sex before you die.”
Thumbs up or thumbs down? Researchers say online recommendation systems can be distorted by a minority of users.
When searching online for a new gadget to buy or a movie to rent, many people pay close attention to the number of stars awarded by customer-reviewers on popular websites. But new research confirms what some may already suspect: those ratings can easily be swayed by a small group of highly active users.
Continue reading… “Can You Trust Online Rating Systems?”
It’s not the kind of thing you’ll probably want to brag about winning, of course, but, according to new research conducted by the OECD, people in the US, Canada and Spain come out on the top of the heap when it comes to high cellphone bills. The research was conducted by categorizing bills into three usage categories, with the mid-range being 780 minutes per year of voice calls, and 600 SMS per year. For that amount, people in the US of A pay about $635 (the highest rate), while runners-up Spain pay just over $500. The countries with the lowest phone bills include the Netherlands and Sweden, where that same usage runs about $130. Yes, that’s a huge discrepancy, alright, meaning that in the Netherlands you’d pay around $11 a month with that level of usage, while in the US the same amount will run around $53 a month. Then again, they don’t get to watch “The Real Housewives of New Jersey” in the Netherlands, do they?
Continue reading… “People In The US, Canada And Spain Have The Highest Cell Phone Bills”
![SUJU 7-20-2009 1[1]](http://www.www.impactlab.com/wp-content/uploads/2009/07/SUJU-7-20-2009-11.jpg "SUJU 7-20-2009 1[1]")
Some ideas build, gain traction and sometimes coincide with a sweeping movements that propel a young business to greater success.
Continue reading… “Turning Your Customer into Your New Product Manager”
Monday’s Startup Junkie Underground featured ZenMango President Arjun Sen on “Winning Big in a Down Economy.” Sen, bringing experience from retailers including Einstein Bagels and Papa John’s Pizza, began by highlighting the core mantra of his consulting firm: “Guest experience enhancement.” Sen’s overall thesis was that through considering and optimizing every aspect of the customer’s experience businesses can maximize their returns. While the talk was focused on a down economy when consumers are tightening belts, the general lessens seem equally applicable across the economic spectrum.
Continue reading… “Marketing Expert Arjun Sen Provides Tips for the Downturn at Startup Junkie”
Hollandia International has already impressed the geeks with their Platinum-Luxe Elite sleep system, and it was listed in our Top 10 list of high-tech luxury beds.
Continue reading… “Executive SAFE-T Bed”
CynoCast is a breakthrough technology that allows you to communicate more effectively with your audience by delivering targeted web pages to their computer screen while you narrate. CynoCasts are created using a simple, yet robust, software tool called “Live Dashboard”.
Continue reading… “CynoCast: Delivers Live Or Pre-Recorded Web Content To Your Customer’s Computer”
The latest robotics company to take science fiction into reality is Japan’s Business Design with its new MechaDroid Type C3 robot receptionist. Currently being shown off at Tokyo’s CEATEC conference, the robot uses face recognition technology to interpret the needs of visitors and assist them in acquiring information or directions displayed on an embedded touchscreen panel.
Continue reading… “Robot Receptionist – MechaDroid Type C3”
Micropayments have been one of the Internet’s most-hyped and least-successful ideas — until now, as virtual world creators and video game companies are beginning to expect, and even depend on, players to buy virtual goods in little chunks.
Continue reading… “Micropayments Finally Finding a Home”
