Why employees trust robots more than their managers

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​Managers can’t compete with artificial intelligence (AI) when it comes to some areas of decision-making and trust building, according to a broad new global study of workers. But rather than be viewed as an indictment of managers, the study findings can help organizations create a more human workplace, some experts say.

The study by Oracle and Future Workplace, an HR advisory and research firm in New York City, found that the growing use of AI is having a significant impact on the way employees interact with their managers. Among the study’s key findings is that 64 percent of respondents would trust a robot more than their direct manager, and 82 percent believed AI or bots could perform certain tasks better than their managers. The study surveyed 8,370 HR leaders, managers and employees across 10 countries.

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