Complaints About Airline Performance Jumped 28 percent Last Year


AirTran is No. 1 in airline quality study.

Low-cost carrier AirTran had the best overall performance of the 16 largest U.S. carriers last year in an annual study of airline quality released Monday, knocking the previous leader – Hawaiian Airlines – into second place. Regional air carrier American Eagle ranked last in the study, which is based on Department of Transportation data.


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