Amazon remains on top for customer satisfaction while Apple drops out of the top 5

Amazon remains on top for customer satisfaction.

Amazon remains on top with customer satisfaction as Apple’s online store slid out of the top five, according to an online retailer study by Foresee. In fact, Apple had its lowest score in four years, achieving only an 80 percent rating.

 

 

Continue reading… “Amazon remains on top for customer satisfaction while Apple drops out of the top 5”

Why Facebook’s Customer Satisfaction Scores as Low as Airlines and Cable Companies

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Facebook bombs on customer satisfaction.

Facebook’s customer satisfaction score is now as low as that of airlines, and while experts point to site changes and ads as reasons for this distaste, we think there’s a more basic explanation: Facebook complicates your life.

 

Continue reading… “Why Facebook’s Customer Satisfaction Scores as Low as Airlines and Cable Companies”