83% of ecommerce in India is from online travel sales

Online buyers in India will spend nearly five times more on travel than on retail purchases in 2012.

India’s ecommerce is rising quickly as consumers turn to the web for products and services, but more than 80% of the country’s online sales come from travel purchases. Online buyers in India spend nearly five times more on leisure and unmanaged business travel than they spend on retail purchases.

 

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Only half of online retailers have processes for measuring customer issues

online-shopping

Only half of customer experience professionals have a plan in place for measuring results.

Retail has always been an industry with a high level of customer interaction; providing a satisfying shopping experience is integral to sales. And it is no different for ecommerce, particularly as consumers remain cautious and need incentives to spend.

 

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Almost Half Of All Online Orders Now Include Free Shipping

half free ship screen-shot-2011-05-17-at-3-15-01-pm

Online retail spending reached $38 billion this quarter, up 12 percent from a $33.8 billion a year ago according to Comscore. This growth is due to an increase in the number of buyers (7%), transactions per buy (9%) and tempered by a decline in spending per transaction (4%).

According to a ComScore report released today, nearly half of those orders included free shipping, at 47% versus 53% for Q’1 ’11, 49% versus 51% in Q’4 10 (the holiday season) and 41% versus 59% in Q3 ’10.

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Looking for Bargains? Check the Web First

 Looking for Bargains? Check the Web First

 31% of shoppers end up buying online

More Americans are researching furniture and appliances online than two years ago. A March 2008 PriceGrabber.com survey found that 81% of respondents turn to the Web for information on these items, while 53% claimed that the Internet was their first choice for home product research.

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