How data scientists are using AI for suicide prevention

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The Crisis Text Line uses machine learning to figure out who’s at risk and when to intervene.

When horrible news — like the deaths by suicide of chef, author, and TV star Anthony Bourdain and fashion designer Kate Spade, or the 2015 Paris attacks — breaks, crisis counseling services often get deluged with calls from people in despair. Deciding whom to help first can be a life-or-death decision.

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