Aeon, a major Japanese supermarket chain, has introduced a new AI system designed to evaluate and “standardize” employee smiles. On July 1, the company announced the rollout of the “smile-rating AI system,” named “Mr. Smile,” across 240 stores in Japan. This move makes Aeon the first company to employ such technology on this scale.
Developed by the Japanese company InstaVR, Mr. Smile claims to accurately assess employees’ demeanor and rate their overall attitude based on over 450 factors, including greeting, facial expressions, voice volume, and tone. Aeon states its goal is to “standardize staff members’ smiles and satisfy customers to the maximum.”
Continue reading… “Japanese Supermarket Chain Aeon Implements AI to Standardize Employee Smiles”
