Taobao leads the charge in a new ecommerce trend: livestreamed shopping

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She’s not your ordinary jewelry dealer. Going by the online moniker “Xiaotian,” she commands a big fan base, jokes with her customers, and models for her own business.

“Hi bao bao,” she greets her potential buyers during a livestream session one afternoon in Hong Kong, using a common, endearing nickname for online shoppers. “This is a new design that came out this week. You want me to try it on? Alright!”

Comments piled on. Some complimented the good looks of the designer who stood beside her. Others wanted to see the necklace up close. Still, others asked about the price.

That the Chinese are shopping on the internet in droves is not news. But a new trend is emerging among sellers on ecommerce platforms: they’re ditching old marketing playbooks and are turning to more personal interactions instead.

Taobao is at the forefront of that effort. Already, the Chinese equivalent of Amazon has legions of daigou agents: Chinese expats who buy foreign brands for their compatriots back home.

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Watch Amazon’s VR kiosks transform the future of shopping

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Amazon’s new VR store dispenses with the trappings of a shop in favor of fun — a city full of products to explore in themed rooms.

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Earlier this week, Amazon announced that it has opened virtual reality kiosks in 10 shopping malls to promote its upcoming Prime Day shopping event. Now you can see the Amazon VR experience for yourself. Prepare to be impressed: It’s significantly more elaborate than expected, and shows how a top retailer is transforming the future of shopping.

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Amazon patents aerial fulfillment centers for improved drone delivery

Amazon expanding in Eastern Europe

Amazon’s drone-centric skyscrapers intended to replace traditional warehouses are old news. The tech giant just patented floating warehouses.

Last June, we reported on Amazon’s patent application for fulfillment center towers: skyscrapers that would replace the traditional warehouse model in favor of modern, drone-friendly versions that could serve as both charging hubs and convenient pitstops for delivery drones to pick up and drop off packages efficiently. According to a 2016 patent which the United States Patent and Trademark Office granted the tech giant today, Amazon realized that making the fulfillment centers airborne, themselves, would serve as one last additional step toward maximizing the idea completely.

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Adidas’ vision for the future: Personalization, fast

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Adidas unveils new 3D printed sneaker.

For all but the most elite athletes, buying athletic shoes can be hit or miss: Go to the store, find something you like, and try it on. If it doesn’t feel quite right, too bad. Try another shoe.

Adidas sees a future where motion capture tech, data analysis software, and 3D printing come together in the store to create a pair of kicks tailored to your exact needs. One foot slightly smaller than the other? No problem. You overpronate? Don’t worry about it. Technology will provide the perfect shoe.

All of the big shoe companies are racing toward that goal. Adidas offered a glimpse of how that might happen when it brought its pop-up Speedfactory Lab Experience to Brooklyn, New York.

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How e-commerce is transforming rural China

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JD.com is expanding its consumer base with drone delivery and local recruits who can exploit villages’ tight-knit social networks to drum up business.

In isolated regions, JD.com is expanding its reach, creating on-the-ground jobs and testing drone delivery. Will villagers be less tempted to leave for the big city?

Xia Canjun was born in 1979, the youngest of seven siblings, in Cenmang, a village of a hundred or so households nestled at the foot of the Wuling Mountains, in the far west of Hunan Province. Xia’s mother was illiterate, and his father barely finished first grade. The family made a living as corn farmers, and had been in Cenmang for more generations than anyone could remember. The region was poor, irrigation was inadequate—the family often went hungry—and there were few roads. Trips to the county seat, Xinhuang, ten miles away, were made twice a year, on a rickety three-wheeled cart, and until the age of ten Xia didn’t leave the village at all. But he was never particularly unhappy. “When you are a frog at the bottom of the well, the world is both big and small,” he likes to say, referring to a famous fable by Zhuangzi, the Aesop of ancient China, in which a frog, certain that nowhere can be as good as the environment he knows, is astonished when a turtle tells him about the sea. As a child, Xia said, he was “a happy frog,” content to play in the dirt roads between the mud houses of the village.

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Amazon, Alibaba and Nike all point to the next innovation in retail: Personalized physical spaces

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Last week I wrote a piece entitled, “Amazon Go Means Goodbye Status Quo.” The piece not only heaped praise on Amazon but also highlighted how Amazon Go, over the long-run, is about far more than the mere buzzwords of “checkout-free shopping.” The thesis is that if one studies Amazon Go closely, he or she will see that it already hints at the next great innovation in retail history: the personalized physical store.

While I expected and even predicted the news back in February that Amazon would roll out more stores this year, I did not expect, in less than one week from publishing this most recent Go piece, that new activities would emerge that would validate this thesis even further.

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Kroger to bring driverless cars to grocery delivery

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Kroger is partnering with autonomous car company Nuro to introduce driverless cars to its grocery delivery.

Kroger has made a number of investments toward expanding its digital and online delivery business.

“Last mile delivery” is one of the hardest feats in the delivery of fresh food.

Kroger announced plans Thursday to partner with driverless car company Nuro to deliver groceries using its autonomous vehicles.

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Toronto pay-what-you-can store aims to tackle landfills and hunger

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Initiative aims to reduce dumping of ‘waste’ and sell it at prices set by buyers.

In a bright, airy Toronto market, the shelves are laden with everything from organic produce to pre-made meals and pet food. What shoppers won’t find, however, is price tags. In what is believed to be a North American first, everything in this grocery store is pay-what-you-can.

The new store aims to tackle food insecurity and wastage by pitting the two issues against each other, said Jagger Gordon, the Toronto chef who launched the venture earlier this month.

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Study: Gen Z craves ‘novelty’ and experience

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Generation Z shoppers share a love of real-world retail experiences, as long as they are augmented by technology.

Gen Z, also called the Instagram generation, lives by visuals and expects retailers to make experiences cool and aesthetic, show how products are used, and feature them in their best light. This requires their favorite brands to empower the use of mobile, the Web, and apps, according to “Gen Z Report,” from Criteo.

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H&M is trialing a smart mirror that suggests outfits for you — and customers love it

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Among other things, H&M’s mirror suggests outfits to customers. VISUALART

H&M is trialing a smart mirror in its flagship store in Times Square, New York.

Through voice and facial recognition, customers can use voice commands to take selfies.

The mirror was developed by Microsoft and Swedish digital agencies, Visual Art and Ombori.

H&M is offering its customers a new shopping experience and customers apparently love it, according to Lebensmittelzeitung.

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How Amazon is using Whole Foods in a bid for total retail domination

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The Seattle giant believes selling you groceries is the key to selling you everything else.

At 9 a.m. on June 16, 2017, Whole Foods employees packed into the main level of the company’s Austin headquarters. Only an hour earlier Amazon had announced that it was acquiring the high-end natural grocer, and the corporate staffers were as shocked as the rest of the public. Amazon had been militant about leaks during the seven weeks that the two companies had been in negotiations, and the vast majority of those working inside the building had been unaware that the deal was afoot.

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