How a trivial cell phone hack is ruining lives

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On a Tuesday night in May, Sean Coonce was reading the news in bed when his phone dropped service. He chalked it up to tech being tech and went to sleep. When he woke up, his Gmail account had been stolen and by Wednesday evening he was out $100,000.

“This is still very raw (I haven’t even told my family yet),” Coonce wrote in an anguished Medium post. “I can’t stop thinking about the small, easy things I could have done to protect myself along the way.”

On a Monday night in June, Matthew Miller’s daughter woke him up to say that his Twitter account had been hacked. He had no cell phone service; within a few days Miller lost his Gmail and Twitter account and $25,000 from his family bank account.

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