Chatbots are losing steam, think instead about workbots

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It’s no secret that chatbots are growing in popularity. From Facebook’s ecommerce bots for consumers to a plethora of customer service tools that now rely on chatbots to interface with customers, it’s clear that consumer chatbots have hit mainstream. Even Apple is expanding its commitment to chat technology with the release of Business Chat at a recent WWDC, allowing consumers to interact with businesses through iMessage.

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