In a strategic move to outpace its competitors, online travel agency Expedia announced the upcoming launch of an AI assistant designed to enhance features like search, itinerary building, trip planning, and real-time updates, including flight delays.
Expedia, which operates a variety of online travel aggregators and metasearch engines, is introducing a bot named Romie. This bot, trained on a combination of in-house and OpenAI models, will assist users in searching for hotels, building trip itineraries, and making minor adjustments. Romie can be integrated into iMessage chat groups or used one-on-one on WhatsApp, functioning behind a phone number and leveraging ChatGPT.
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