Seven minutes is all it takes for financial-technology start-up Kabbage to approve a small-business loan. That’s almost 5,000 times faster than the 20 days it takes a typical bank. It’s no wonder that customers’ experiences with technology companies have not only altered their behavior but also raised their expectations about how interactions with all businesses should work. As a survey conducted by Ipsos and LinkedIn found, some 67 percent of affluent millennials are open to using non-financial-services brands.
Continue reading… “Here’s what it take to deliver breakthrough customer experiences”
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