AI is growing, but the robots are not coming for customer service


Recent data out of the World Economic Forum in Davos has shed new light on the role that AI and customer service are playing in shaping the future of work. Jobs of Tomorrow: Mapping Opportunity in the New Economy provides much-needed insights into emerging global employment opportunities and the skill sets needed to maximize those opportunities. Interestingly, the report, supported by data from LinkedIn, found that demand for both “digital” and “human” factors is fueling growth in the jobs of tomorrow, raising important considerations for a breadth of industries worldwide.

The report predicts that in the next three years, 37% of job openings in emerging professions will be in the care economy; 17% in sales, marketing and content; 16% in data and AI; 12% in engineering and cloud computing; and 8% in people and culture. Among the roles with fastest projected growth include specialists in both AI and customer success, underscoring the need for technology, yes, but technology that incorporates the human touch.

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