Here’s what it take to deliver breakthrough customer experiences

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Seven minutes is all it takes for financial-technology start-up Kabbage to approve a small-business loan. That’s almost 5,000 times faster than the 20 days it takes a typical bank. It’s no wonder that customers’ experiences with technology companies have not only altered their behavior but also raised their expectations about how interactions with all businesses should work. As a survey conducted by Ipsos and LinkedIn found, some 67 percent of affluent millennials are open to using non-financial-services brands.

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Millennials: keeping up with the news is important, but without paying for it

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According to a report released today by the Media Insight Project, a collaboration between the American Press Institute and the Associated Press-NORC Center for Public Affairs Research, most millennials don’t seek out news on social media, but the vast majority of them get news from social networks once they see it there.   Continue reading… “Millennials: keeping up with the news is important, but without paying for it”

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Millennials and the Potential Fall of American Cities

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Three seismic shifts, in housing, transportation and employment, deserve blame for the fall of the American city.

Suburbs and highways, it seems, are always at the center of the conversation. The decentralization of jobs isn’t as easy to see; it has no well-worn symbol, like the green fields of subdivisions or the canyons of urban expressways. Perhaps job sprawl flies under the radar for just that reason: Skyscrapers, our most visible icons of employment, have continued to sprout even in otherwise dead downtowns like Hartford and Little Rock.

But that’s not where the jobs are anymore.

 

 

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1 in 4 Millennials trust ‘no one’ when it comes to advice about money

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39 percent of millennials worry about their financial future at least once a week or more.

When it comes to information about financial matters, about a third of millennials trust their parents most, but nearly one in four say they trust “no one” when it comes to advice about money, according to Fidelity Investments.

 

 

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Pew report finds Millennials are avid readers and library users

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Forty-three percent of Millennials say that they read a book in some format (print, audiobook, or ebook) every day.

Lisa Peet:  In September, the Pew Research Center Internet Project issued a new report on the library habits of Americans under 30. “Younger Americans and Public Libraries” examines the ways Millennials engage with libraries, and how they see libraries’ roles in their lives and communities. The good news is that young people are reading as much as older adults, and are even more likely to have read a book in the past 12 months. Also, their library use is holding steady. Nonetheless, the report warns, their levels of engagement vary in a number of ways.

 

 

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Millennials represent the largest group of smartphone owners in the U.S.

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The millennials are very heavy mobile users.

In the U.S., Millennials are one of the largest generational groups and they are also the largest group of smartphone owners, according to a new report by Nielsen. And their adoption of the devices is still growing: by the second quarter of this year, 85% of those aged 18 to 24 owned a smartphone, and 86% of those aged 25 to 34 did.

 

 

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