Within five years robots and so-called intelligent agents will eliminate many positions in customer service, trucking and taxi services, amounting to 6 percent of jobs, according to a Forrester report.
“By 2021, a disruptive tidal wave will begin,” said Brian Hopkins, VP at Forrester, in the report. “Solutions powered by AI/cognitive technology will displace jobs, with the biggest impact felt in transportation, logistics, customer service, and consumer services.”
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