When it comes to digital transformation, humans—believe it or not—play an integral role. In fact, companies that make strong use of the combined human/machine workforce have a far greater chance of success in digital transformation. Accenture calls these combined people/bot workspaces “future systems”—systems that seamlessly integrate humans and robots to create business goals that are limitless, agile, and “radically human.” I consider the companies that harness the power of humans and machines will be the ultimate winners of the future of work.
The good news: these systems are already happening. The bad news: only 8% of those surveyed by Accenture seem to be using them right now, despite the fact that revenue growth in future system companies is 50% higher than those in average or laggard adoptees.
If your company has not already implemented some type of combined human/machine workforce, it will be hard—in fact, nearly impossible—to catch up. That’s because the power of AI and machine learning amplifies the skills, insights, and capabilities of leading users to the nth degree.