1 in 4 young adults regret posts on social media: Survey

In the heat of the moment, it is so easy to tweet, post or Instagram emotionally charged or questionable content.  Those posts or content can come back to bite you. That could be why a new survey finds about one in four young adults fear they’ll get fired or turned down for a job by employers who see their more risqué social-media posts.



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Which industries get the most customer service complaints?

Only 44% of the top 25 online retailers responded to customer service requests from social media within 24 hours.

Social media and the internet have made it much easier for people to vent about bad service to a potentially large audience. If you make a customer unhappy these days you can count on their other 5,000-some friends hearing about it, too.  Twenty-five percent of people who have a negative customer experience share their thoughts on social networks. (Infographic)

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Top digital priorities for retail are site conversion and mobile: Study

There are more effective and efficient digital tactics to invest in than social media.

A Forrester Research and shop.org study done recently reveals that site conversion and mobile are a far higher priority for retailers than social media for 2013. The reason for this is both orthodox and unconventional: the data supports these tactics.



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How social media impacts divorce: Infographic

Social content is targeted and scrutinized during a divorce.

Social media has been purported to cause something that it doesn’t. Divorce is a perfect example of this. Because the divorce rate for people under 50 hasn’t demonstrably changed with the advent of social media, social media isn’t causing divorce.


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Is Twitter the new haiku?


Some believe that social media conversations held in 140 characters lack depth and thoughtfulness. But Twitter CEO Dick Costolo sees this kind of communication as a new art form. He argued that short bursts of information like tweets open up new avenues for creativity during an interview at the Aspen Ideas Festival on Saturday. Of course, the CEO of Twitter would think this, but he raises an interesting point: Just like a sonnet tells a story differently than a limerick, do social media platforms like Facebook, Twitter, and Vine deserve their own category of communication?



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Why governments use broadcast TV and push dissidents to use Twitter

Turkey’s Prime Minister Tayyip Erdogan during the Global Alcohol Policy Symposium.

A couple months ago, Philip Howard, a professor at the University of Washington and the Central European University, was walking past Gezi Park with a Turkish friend at dusk. He had just joined Philip from prayers and asked him what he thought about the brewing debate over the park’s future. Like most Turkish voters, he is a fan of the country’s prime minister, Erdogan. Like most of the country’s voters, his friend easily integrates his faith with his daily routines. But he said simply “Istanbul doesn’t need another Mosque.” He started pointing off in different directions. “There’s one there, there and there. And there and there and there. Istanbul needs a park.”



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Teens getting tired of Facebook drama: Pew study

Teens are leaving Facebook and turning to Twitter.

Teens find Facebook to be more an extension of their daily interactions at school and home than a place where they can relax and be themselves, according to the latest data from Pew. The unease the teens are feeling isn’t from concerns about third parties accessing their data, or even their parents discovering unflattering photos — it’s from the “drama” that goes along with maintaining a presence on the network, including jockeying for likes, agonizing over profile pictures, and the politicking and cliques that characterize teenage life.



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Top 10 social media power tools

How do you turn your social network into the ultimate lead generating device?

You have an incredibly valuable resource at your disposal already when it comes to creating leads for your business: your own social network. What is the best way to leverage this resource? From discovering new leads to maintaining links to old ones, here are ten social media power-tools that will help you turn your social network into the ultimate lead generating device.



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Masdar Institute researchers create way to prevent misinformation from spreading through social media

Research efforts have shown how to effectively mobilize many people on social media for a common task.

Online crowds like the online community Reddit and some Twitter users were criticized for pillorying an innocent student as a possible terrorist suspect in the Boston Marathon bombing. But some emerging technologies might be able to help knock down false reports and wring the truth from the fog of social media during crises.



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Future of crowd-mobbed vigilantism

One of the blast sites on Boylston Street near the finish line of the 2013 Boston Marathon.

There is a lot of restless energy surging through the web.A legion of Internet investigators are scrutinizing every available photo of the Boston Marathon finish line, searching for clues that will help nab a killer. At Reddit, Imgur and a zillion blogs, notes are being shared, theories propounded — and, without question, innocent people are getting slandered.



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For $68 you can become internet famous

Santiago Swallow

One of the most famous people that no one has heard of is Santiago Swallow. His Twitter profile shows a handsome man with high cheekbones and dirty blond, collar-length hair.  Next to his name is one of social media’s most prized possessions, Twitter’s blue “verified account” checkmark. Underneath it are numbers to make many in the online world jealous: Santiago Swallow has tens of thousands of followers.  Swallow sends tweets that are cryptic nuggets of wisdom that unroll like scrolls from digital fortune cookies: “Before you lose weight, find hope,” says one. Another: “To write is to live endlessly.”



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