We read all the ‘Future of Work’ articles so you don’t have to – Here’s what you need to know to prepare for the post-pandemic future


A post-pandemic world won’t make work less

Around May, we noticed a trend: the rise of the “future of work” articles. Published by consulting firms, professional associations, and business influencers, these articles and reports asked, “What will work be like when Covid-19 is over?”

It’s a good question, one we’re all asking.

The articles and reports kept coming over the summer and into the fall. In total, we read over 40 of them published by leading organizations including McKinsey, the World Economic Forum, and the Society for Human Resource Management. Some were brief. Some were full reports with survey data. Congizant’s, which took a future-looking-back perspective, was the most creative.

We found a significant amount of overlap in most of the content, and a few ideas that are original and deserve more consideration. Below, we summarize the findings. Together, these ideas can help your team prepare for an uncertain future, pushing us closer to an answer of what work will look like in the future.

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Research: Professionals say working from home has made them more effective


  In March, everything changed in an instant. And now, for the past six months, we’ve been living in a remarkably different kind of world.

Our living rooms became boardrooms; our business lunches became Zoom chats and the supply chain was, for a time, crippled. The global pandemic changed the way we lived and the way we worked. While some of us thought the change was only temporary, maybe for a few weeks, we were actually experiencing the dramatic onset of the theoretical topic we all called “the future of work.”

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If working from home is the ‘future of work,’ here are 11 reasons why the office sounds better

 Woman Working From Home Having Group Videoconference On Laptop

Can we foster the same work culture and communication standards through a video chat?

In the midst of the ongoing pandemic, there is an awakening among CEOs that employees are capable of doing work and being productive from home.

This week, Twitter announced that employees can work from home indefinitely, becoming the first big tech company to make such an open-ended switch in policy. Twitter, the service, was buzzing, with many investors and pundits calling it the end of the office space as we know it.

For the last five years, there’s been an increasing chorus of engineers, designers and professionals claiming that remote work is the future.

I’ve been working from home on and off for the last two decades. I find I can be more productive for some types of work and have more time to exercise, cook and be with the family when I’m working from home. On the flip side, activities that need high-bandwidth collaboration and communication are harder. Certain aspects of team and company building are also much harder to achieve.

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10 ways COVID-19 could change office design


COVID-19 has upended working life, changing how and where people do their jobs.

 Millions of people in China have returned to work, and other countries are considering easing lockdowns in phases.

Organizations should plan how to adapt offices to comply with social distancing rules.

Real estate company Cushman & Wakefield has designed an office where workers can keep six feet apart.

But with governments and companies around the world looking to ease lockdowns, minimizing virus transmission at work is now at the top of many organizations’ agendas.

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The Future of our partnership with machines


I’m often asked questions about the future of work. Will the machines takeover? How long until the human race declines? And how many jobs will go away?

One new book that thoughtfully approaches these topics of how we will work symbiotically with machines and how we can all evolve to benefit together is HUMAN/MACHINE: The Future Of Our Partnership with Machines.

I recently spoke with Olivier Blanchard, one of the co-authors.

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The future of work in technology


How technology leaders can reimagine technology work, the workforce, and the workplace

The future of work in technology, encompassing work, workforce, and workplace, is undergoing a transformation. How can technology and business leaders strategize, design, and collaborate to succeed in this journey?

EVOLVING strategic business imperatives, trends, and disrupters are driving a seismic shift in the way IT organizations operate. This report—part of a series exploring the merger of business and technology strategies and the reimagination of technology’s role in the business—aims to address fundamental questions about the future of work in technology:

How can organizations leverage technology to redesign current work outcomes to focus on exponential increases in productivity and cost efficiencies and redefine new work outcomes that extend beyond productivity and cost to value, meaning, and impact?

How will tomorrow’s technology workforce be different than today’s? How will jobs and roles change? What skills and capabilities will be needed?

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Work is a fundamental part of being human. Robots won’t stop us doing it


Hardly a week goes by without a report announcing the end of work as we know it.

In 2013, Oxford University academics Carl Frey and Michael Osborne were the first to capture this anxiety in a paper titled: “The Future of Employment: How susceptible are jobs to computerisation?”.

They concluded 47% of US jobs were threatened by automation. Since then, Frey has taken multiple opportunities to repeat his predictions of major labour market disruptions due to automation.

In the face of threats to employment, some progressive thinkers advocate jettisoning our work ethic and building a world without work.

If machines can do our work, why not reduce the working week drastically? We should be mature enough to decide what truly matters to us, without tying our identity to a job, or measuring happiness in dollars and professional status. Right?

Not quite.

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2020 predictions about automation and the future of work from Forrester


Over 1 million knowledge-work jobs will be replaced in 2020 by software robotics, RPA, virtual agents and chatbots, and machine-learning-based decision management. So predicts research firm Forrester in a new report published today, “Predictions 2020: Automation.” It also estimates that 331,500 net jobs will be added to the US workforce next year, human-touch jobs that require intuition, empathy, and physical and mental agility.

Forrester highlights what it calls “the automation paradox,” predicting that after years of falling, MTTR or Mean-Time-To-Resolution (the time it takes to resolve an IT failure, for example) will increase. This is the result of automating the “low-hanging fruit,” the repetitive tasks and incidents, leaving the more complex and time-consuming problems for humans to fix.

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The future of work in America: People and places, today and tomorrow


July 2019 | Report

The health of local economies today will affect their ability to adapt and thrive in the automation age.

The US labor market looks markedly different today than it did two decades ago. It has been reshaped by dramatic events like the Great Recession but also by a quieter ongoing evolution in the mix and location of jobs. In the decade ahead, the next wave of automation technologies may accelerate the pace of change. Millions of jobs could be phased out even as new ones are created. More broadly, the day-to-day nature of work could change for nearly everyone as intelligent machines become fixtures in the American workplace.

Until recently, most research on the potential effects of automation, including our own, has focused on the national-level effects. Our previous work ran multiple scenarios regarding the pace and extent of adoption. In the midpoint case, our modeling shows some jobs being phased out but sufficient numbers being added at the same time to produce net positive job growth for the United States as a whole through 2030.

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The Future Of Work: 5 Important Ways Jobs Will Change In The 4th Industrial Revolution


5 Ways Work Will Change in the Future

In many respects, the future of work is already here. Amid the headlines exclaiming the predicted loss of jobs due to automation and other changes brought by artificial intelligence (AI), machine learning and autonomous systems, it’s clear that the way we work and live is transforming. This evolution can be unnerving. Since we know change is inevitable, let’s look at how work will likely change and some ideas for how to prepare for it.

At least 30% of the activities associated with the majority of occupations in the United States could be automated, which includes even knowledge tasks that were previously thought to be safe according to a McKinsey Global Institute report. This echoes what executives see as well and prompted Rick Jensen, Chief Talent Officer at Intuit to say, “The workforce is changing massively.” Here are just a few of the ways:

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The importance of foresight : Why intuition and imagination will be critical in the future of work


In his book Thinking Fast and Slow, Daniel Kahneman refers to the parts of our brain, where he suggests there are two competing intelligence at play.

He specifies one area affiliated to “system 1” which is known to be an area relying on speed in decision making and on emotion in information perceiving. System 1 is based largely on our instinct and intuition unconsciously stored by past experiences that are often rapidly available to memory. The second area is affiliated to “system 2” which is known to be an area for slow and deliberate decision making and more rational in information perceiving. This area takes in information based on our conscious appraisal of current events, and our stored episodic long-term memories, which are slowly available to memory. Why do we care?

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How AI will help freelancers


When it comes to artificial intelligence (AI), there’s a common question: Will AI technology render certain jobs obsolete? The common prediction is that yes, many jobs will be lost as a result. But what do the numbers say? Even more importantly, what does logical thought suggest?

NOTE: For anyone interested in learning the fine art of becoming a professional freelancer, check out the upcoming Freelance Academy at the DaVinci Institute.

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