“High expectations are the key to everything” – – Sam Walton
Futurist Thomas Frey: On a recent shopping trip, I went to three separate stores and had difficulty finding what I was looking for. On each of these occasions I talked with a staff person and they told me about an option that either wasn’t apparent to most customers, or that I hadn’t considered.
Continue reading… “Flooring the customer: Retail 2.0, the rebirth is coming”